Parent Responsibility to Report Changes
Please be aware that you are required to report the following information within 14 calendar days of the occurrence:
- Changes in family income or family size that would cause the family to exceed income eligibility for child care services (see chart below)
- Permanent changes in work or attendance at a job training or educational program
- Any change in family residence, primary phone number, or email (if available).
Failure to report these changes may result in fact-finding for suspected fraud.
Income eligibility for child care services:
On the chart below, find your household size and then your pay frequency. If your gross pay exceeds what is shown on the chart, you must immediately report the change to your Child Care Services office so a review of your case can be completed.
| Family Size | Weekly | Bi-Weekly | Bi-Monthly | Monthly |
| 2 | $987 | $1975 | $2138 | $4276 |
| 3 | $1220 | $2440 | $2641 | $5283 |
| 4 | $1452 | $2904 | $3144 | $6289 |
| 5 | $1684 | $3369 | $3647 | $7295 |
| 6 | $1917 | $3834 | $4150 | $8301 |
Report Change in Work, Job Training or Education
Examples of Permanent changes in work, job training, or education that need to be reported:
- Voluntary or involuntary termination of employment
- Withdrawing from a job training or educational program
Examples of Temporary changes in work, job training, or education that are not required to be reported:
- Break in employment that is not permanent (Example: teacher, cafeteria worker, or a bus driver that works for a school district and does not work over summer or holiday breaks)
- Students who have semester breaks or holiday breaks
- Employer has a temporary closure but will re-open within 90 calendar days of closure
A failure to report one of the changes above within 14 calendar days of the occurrence may result in fact-finding for suspected fraud. You may also report the following changes:
- A reduction in income or an increase in family size which may lower your parent share of cost.
- A change in work, job training, or education program participation that may result in an increase in the level of child care services needed.
Maintain Attendance Standards
Parents must meet attendance standards.
- If a child exceeds 40 unexplained absences during a 12 month eligibility period, the child will be terminated from the program, then the child is not eligible for care, and must wait for 60 calendar days before reapplying or be placed on a wait list for services.
- The child care provider may end the child’s enrollment with the provider if the child does not meet the provider’s attendance policy. Our office will work with the parent to place the child with another eligible provider.
Child Care Automated Attendance (CCAA) – March 29, 2021
English
March 29, 2021
Dear Parent or Guardian:
We are notifying you that as of March 31, 2021, use of the Child Care Automated Attendance (CCAA) system will end. Point of Service (POS) devices and attendance reporting via an 800 number using Interactive Voice Response (IVR) will no longer be required for attendance reporting as of April 1, 2021.
Important Information:
- Parents and caregivers will still follow their child care providers’ sign-in or attendance reporting process.
- CCAA swipe cards can be disposed of and will no longer be necessary as of April 1, 2021.
- Child care providers will report a child as absent when the child has five days of consecutive absences.
- Each provider report will count toward the child’s 40 absence limit:
- five consecutive day absences = one provider report
- eight provider reports = 40 absence limit
- Child care terminations will still occur when a child has eight provider reports.
- Absences will begin to be counted beginning April 1, 2021
- You will receive Absence Notifications in your portal at 15 and 30 absences. With possible termination when your child reaches 40 reported total absences. Check your email often for messages sent to your secure portal account.
- TWC will reset all attendance to zero beginning April 1.
- If care for your child is terminated for excessive absences, you will have to wait 60 calendar days before you can reapply or to be placed on the waiting list.
- Please inform your provider when an absence occurs for chronic illness or disability, or court-ordered custody or visitation agreement.
If you have questions, please send a message through your secure portal.
Spanish
Estimado Padre o Tutor:
Le notificamos que, a partir del 31 de marzo de 2021, se finalizará el uso del sistema de Asistencia Automatizada de Cuidado Infantil (CCAA). Los dispositivos de Punto de Servicio (POS) y los informes de asistencia a través del número 800 que utilizan Respuesta de Voz Interactiva (IVR) ya no serán necesarios para los informes de asistencia a partir del 1 de abril de 2021.
Información importante:
- Los padres y cuidadores seguirán el proceso de registro de entrada o de informe de asistencia de sus proveedores de cuidado infantil.
- Las tarjetas CCAA swipe se pueden desechar y ya no serán necesarias a partir del 1 de abril de 2021.
- El proveedor de cuidado infantil reporterá a un niño como ausente cuando el niño tenga cinco días de ausencias consecutivas.
- Cada informe de proveedor contará para el límite de 40 ausencias del niño:
- cinco ausencias consecutivas = un reporte del proveedor
- ocho reportes de proveedores = el límite de 40 ausencias
- Las terminaciones de cuidado infantil seguirán ocurriendo cuando un niño tenga ocho reportes de proveedores.
- Las ausencias comenzarán a contarse a partir del 1 de abril de 2021.
- Recibirá Notificaciones de Ausencia en su portal a las 15 y 30 ausencias. Con posible terminación cuando su hijo cumpla 40 ausencias totales reportadas. Revise su correo electrónico con frecuencia para ver los mensajes enviados a su cuenta del portal seguro.
- La TWC restablecerá toda la asistencia a cero a partir del 1 de abril.
- Si se termina el cuidado de su hijo por ausencias excesivas, tendrá que esperar 60 días calendario antes de poder volver a solicitar o ser incluido en la lista de espera.
- Informe a su proveedor cuando se produzca una ausencia por enfermedad crónica o discapacidad, o por un acuerdo de custodia o visitación ordenado por la corte.
Si tiene preguntas, favor envíe un mensaje a través de su portal seguro.
